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Elderly man greeting neighbor on front porch with door open
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ feature modernizes the custom of providing a neighbor a key to your home. It eliminates the necessity of actual keys or access codes and lets you manage who can access your Provo home and for what duration. Find out more about how to incorporate it with your ADT home security system and Google Nest surveillance. 

How Does ADT Trusted Neighbor Work?

You probably have neighbors you trust to collect your mail, take your dog out, or water your plants when you leave home. In the past, you would simply give them a house key. You now have a better option. Thanks to ADT's Trusted Neighbor Feature, you won’t have to fret over doors left unlocked or lost keys. 

All you need is an ADT security system, a Google Nest doorbell, a an automated door lock, and the ADT+ app that permits everything to function as one. Here’s how it works: 

  1. You grant access to a trusted person, like a neighbor or relative, with the ADT+ app.
  2. Following that, you define permissions. You can provide neighbors with timed access, allowing them to come and go during a particular timeframe, or event-based entry. To illustrate, if a box is delivered, the system can release the door to let your neighbor bring it indoors once it verifies them.
  3. After you’ve set up access, your Google Nest Doorbell camera uses familiar face detection to validate your neighbor as they come near the door.
  4. Your ADT security system will pause the alarm and release the door lock when the approachee is verified as a permitted user.
  5. You get real-time alerts as your family member, friend, or neighbor enters and departs. The app also supplies a complete log. 
  6. After the trusted neighbor departs, your smart door lock secures independently to safeguard your home.

You can grant access for any individual you want, such as a maintenance worker, animal sitter, or a partner who arrives when you’re out. This tool is also beneficial during emergencies, especially when you’re off site. For example, if a water sensor goes off, your system can grant event-driven access so someone can turn off the water. Configuring permissions is easy with the intuitive app. 

Boost Your Provo Home’s Convenience And Security

ADT Trusted Neighbor is an excellent example of how ADT makes your Provo home more secure and connected while streamlining your daily life. This service isn’t just for neighbors and friends, as you’ll benefit from the face recognition and auto-unlock functionality when you’re carrying kids or packages. When you're inside, the door automatically locks behind you.

Customize Your ADT Home Security System In Provo With The Latest Tools

Enjoy tools like ADT Trusted Neighbor and smart video cameras with a full-featured home security system in Provo from Secure24 Alarm Systems. A national ADT dealer, we’re thrilled to provide the latest advancements from the top name in home security. Reach out to (801) 980-2683 today to design your package. Our well-trained team can answer any questions about ADT+, Google Nest cameras, and how to make it all work in unison.